SELF-HELP CENTER

ROADSIDE ASSISTANCE

We always recommend our customers purchase Roadside Assistance Coverage. It provides towing and roadside assistance by an approved vendor if your vehicle becomes inoperable. Your benefits include emergency road service and towing, emergency fuel delivery, and jump-start services. If you purchase Roadside Assistance, we will waive the cost of any approved tow or roadside assistance service with no limitations.

Note: Even if you forget to purchase Roadside Assistance you can call our service phone and add it to your rental agreement at any time (except after an incident).

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WHAT TO DO IF YOUR BIKE BREAKS DOWN

First, make sure that you are in a safe area away from traffic. Second, try to identify the problem. A machine with so many moving parts can break down for many reasons but we have listed the most common:

FLAT TIRE

If you are on the road and suddenly have a flat, that’s when a can of sealant (Aerosol Tire Inflators) can be helpful. It’s an especially good solution if you only have a small puncture and need to just patch it long enough to get to a mechanic for a tire replacement. Note: It’s not a permanent fix for a flat tire.

DEAD BATTERY

In this case, the only alternative other than walking it home is the bump start.

Bump starting a motorcycle is similar to bump starting a car with a manual transmission. You need speed. A nice long hill is your best bet but with any luck, a helpful friend or two can probably push you fast enough to make the magic happen.

BROKEN THROTTLE CABLE

The motorcycle will also lose power quickly if the throttle cable breaks. A snapped cable obviously prevents the throttle from working but so does a stretched cable that no longer has the proper tension to fuel the bike. Call a tow truck for a pick-up and drop-off at the nearest mechanic.

BROKEN CLUTCH CABLE

Like the throttle, the clutch cable can break or stretch leaving you unable to shift the motorcycle. This occurs far less than a broken cable throttle. Unlike the throttle cable though, you can continue riding but probably not at freeway speed. Therefore, stay in the gear you were riding when the cable broke until you reach the nearest mechanic.  Note: Do not try to shift without the clutch, as you can damage the transmission.

EMPTY GAS TANK

It happens especially since so many motorcycles have unreliable gas gauges. But you can easily prevent this by knowing how many miles to travel between fuel stops. Again, roadside assistance can help you out in a pinch otherwise walk to the nearest gas station.

WHAT TO DO IF YOU HAVE AN ACCIDENT

First, make sure that you are in a safe area away from traffic.

Second, contact the local police (dial 911) and complete an accident report (mandatory). Note: An accident involving any bodily injury must be reported to the police in the community in which it occurred.

Third, contact Explorify’s 24 -hour Roadside assistance at (800) 234-1353.

Fourth, take photographs of the damage to your vehicle and to the other vehicle (if applicable). If you are hurt, seek medical attention.

If you have not purchased Roadside Assistance, try to identify the problem (see common bike problems above). If you’re not able to get the bike running, call a tow truck for a pick-up and drop-off at the nearest mechanic.

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Immediately following any accident or theft, please fill out a Notice of Loss form. Call 800-824-8482 or email claims@explorify.com to let us know of the incident.

 

Note: All repairs at dealerships must be authorized through Explorify. Please contact our customer service at (800). 284-8482 for assistance.